We do our best to deliver your order satisfactorily at your place. However, if you wish to return any products, that can be done as per the German regulations without providing any reason. Food product/products can be returned within 7 days of purchase and within 14 days in case of non-food products, including items bought from the sale catalog. The return period begins from the day you receive it.
Note: No returns and refund after the above mentioned period (7 days for Food products and 14 days for non-Food products).
In case, you are willing to return any products, we’ll be happy to take them back and provide you full refund in your sangamitra account. Please follow the following steps to effectively process your return.
- Please notify us by sending an e-mail, mentioning your order number here within seven days of delivery.
- Properly pack the return items in a box to prevent damage during return transport.
- For outside braunschweig orders: Apply the required postage at your nearby Post office.
- Within Braunschweig city orders: Home Pick up will be arranged.
- After receiving the goods in the original condition, unopened, we shall return the cost of the goods in 3 working days in to your sangamitra.de wallet. Please note: We don’t bear the shipping of the return items.
- For reference purpose, please keep the postage receipt with you until you receive your refund.
Items excluded from return are:
- Opened or damaged items.
- Perishable items like Frozen, Fresh vegetables etc.
- We will not accept returns of items, if insufficient postage stamp is applied.
Address for return:
Schenefelder Landstraße 29, 22587 Hamburg